At Anxro, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds may be issued.

Eligibility for Refund

A refund may be applicable under the following conditions:

• The product received is damaged, defective, or incorrect

• The product is unused, unopened, and in its original packaging (where applicable)

• The refund request is raised within the specified return period

Refund Process

Once your return request is approved and the product is received and inspected, the refund will be processed accordingly. Approval is subject to product condition and compliance with the return guidelines.

Refund Method

Refunds are issued to the original payment method used at the time of purchase. Processing time may vary depending on the payment provider.

Refund Timeline

After approval, refunds are generally processed within 5–10 business days. In some cases, it may take additional time for the amount to reflect in your account.

Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Products damaged due to misuse or improper handling

• Items without original packaging or accessories

• Products marked as non-returnable at the time of purchase

Cancellation Refunds

If an order is canceled before shipment, a full refund will be issued. Once the order has been shipped, cancellation may not be possible.

Shipping Charges

Shipping or handling charges are non-refundable unless the return is due to an error from our side.

Late or Missing Refunds

If you have not received your refund within the expected timeline, please check with your bank or payment provider before contacting support.

Support Assistance

For any refund-related questions or concerns, please reach out to our customer support team through our official channels.